Rights to refunds if you change or cancel your reservation are sometimes limited as we usually need to prepay some suppliers, and our negotiated rates are obtained through committing to advance payment. We strongly recommend you purchase trip insurance including trip cancellation and interruption insurance, which may reimburse you for cancellation penalties and extra trip expenses should a circumstance covered by the policy force you to cancel or interrupt your trip. In the event we cancel a trip, for any reason, all money for services described in the reserved itinerary, less airline ticket cancellation fees, will be refunded.
Any cancellation by a client must be made in writing (email, fax or other). The date on which the cancellation notice is received by the company or its agents will determine the applicable cancellation fee.
Refund checks will normally be mailed within three weeks of cancellation, assuming we experience no difficulty or delay in receiving the corresponding refund(s) from the suppliers involved.
Once travel commences there will be no refunds made on unused portions, nor is the price or value exchangeable for alternative services.
Unless indicated otherwise at or prior to the time of reservation, the following charges per person will apply in the event of cancellation prior to arrival:
a. Tours & hotel packages
+ Up to 30 days before arrival - 10%
+ 29 to 14 days before arrival - 25%
+ 7 to 14 days before arrival - 50%
+ 6 or less days before arrival - 100%
Cancellation fees per room:
+ 10 days or more prior to arrival: 1st night (minimum $30)
+ Less than 7 days: 100%
c. Changes to confirmed reservations
To cover administrative costs, we reserve the right to charge $50 per change to alter reservations once they are confirmed, plus any other applicable cancellation fees as imposed by our service providers such as hotels or cruise companies, and such fees are due immediately when the amendment request is made. Cancellation fees may apply, as outlined above, if suppliers are changed or the existing reservation is imminent.
Different cancellation rules may apply for groups and those are indicated in our quotation.
e. Special conditions
Some suppliers, such as cruise operators, some hotels and tour operators, have specific deposit and cancellation policies which are more onerous than those above, and which we have to follow. This may also apply for some high season bookings. These "special conditions" are featured in our websites, or are indicated at or prior to booking. You should make sure you ask in the event you are unclear as to the relevant policies. We will use our best endeavours to seek full refund for the deposit, tour or the unused portions of the tour, as appropriate under the indicated cancellation policy, but will not be liable for any amounts which suppliers and providers of services refuse to refund, for whatever reason.
f. Administrative charge
In the event that no cancellation charge is indicated, Green Travel Viet Co.,ltd reserves the right to charge the sum of $75 per person for any cancellation of a tour or cruise package reservation, to compensate for administrative time and costs involved.